When finance leaders face capacity constraints, they often reach for the same solution: headcount. Another bookkeeper. A junior controller. Someone to take the load off.
It’s understandable, but it’s often wrong.
Hiring into a broken process doesn’t fix the process — it just gives you more people running it badly. Before you write a job description, it’s worth asking whether the problem is actually a people problem at all.
And usually, it isn’t.
Finding the real problem
The symptoms are familiar: month-end takes too long, reporting is always slightly late, the team is permanently firefighting, nobody has time to think. Leadership assumes the team is too small. Often, what’s actually happening is one or more of the following:
- Processes that were designed for a smaller business and never updated
- Duplication of effort across systems that don’t talk to each other
- Manual work being done by humans that should be automated
- Senior finance time being spent on tasks that don’t require seniority
None of these are fixed by hiring.
Four levers worth pulling first
1. Process
Start with the close. Map every step from period end to signed-off accounts. How many of those steps are genuinely necessary? How many exist because “we’ve always done it this way”? A finance function that closes in twelve days can almost always close in seven, once the unnecessary steps are removed.
The same logic applies to expense approvals, supplier payments, and reporting packs. Process debt accumulates quietly and expensively.
2. Technology
This is not an argument for buying more software. Many finance teams are underusing what they already have — Xero, DATEV, Excel, Power BI — because no one has invested the time to set them up properly.
Before evaluating new tools, audit the existing stack. Are bank feeds reconciling automatically, or is someone doing it by hand? Are there manual journal entries that could be automated? Is management reporting being assembled in a spreadsheet when it could be produced directly from the accounting system?
Fix the foundations before adding more on top.
3. Fractional and outsourced support
Many tasks in finance functions require competence but not continuity — payroll management, VAT submissions, intercompany reconciliations, or specific project work. These are often better handled by a specialist on a defined basis than by a permanent employee who spends 20% of their time on it.
At Peak Consulting, we regularly see clients who are looking for a full-time finance hire, when what they really need is someone with the right expertise for a defined period. The fractional model exists precisely for this situation.
4. Clarifying accountability
In many finance functions, it’s genuinely unclear who owns what. Month-end tasks get done by whoever gets to them first. Reporting responsibilities shift depending on who’s in the office. This creates invisible inefficiency — duplicated effort, missed tasks, and a team that spends time checking each other’s work rather than completing their own.
A simple RACI — who is Responsible, Accountable, Consulted, Informed — applied to the core finance calendar can recover more capacity than most technology implementations.
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